Return and Refund Policy

At BRMK India Pvt Ltd, we are dedicated to ensuring your satisfaction with any product you order from us.

In the unlikely event that the product you have ordered from us is damaged, defective, or different from what you had ordered, please place a request with us for return/exchange within 7 days of the delivery.

Please note that we will not be able to process return/exchange requests if:

the return request is raised after 7 days.
the product was exchange in used or damaged condition (not related to a manufacturing/delivery complaint).
return/exchange is requested for non-returnable accessories like socks.
product was delivered through an exchange order.

Click the below link to place your return/exchange request and follow the guided steps:

Return

Damaged / Defective / Wrong Product

You can place a request for exchange in case any product you have ordered from us is:

defective/Damaged,
of incorrect Size or Colour,
used or different product,
of the same side (both left/right) received,
missing.

You will be required to attach clear images or opening packet video of the original product in the Returns page. These images and video help us review your claims. Once the request for return/exchange is placed and approved, we shall arrange for pickup of the original product. For exchange requests, the replacement product shall be dispatched within 5 days from receiving the original product after completing physical verification. In case of a request for return or in case the replacement product(s) is not available, refund shall be initiated after receiving the original product and its physical verification.

Steps to Follow When Placing a Request for Return/Request

Step 1: Place the item in the original packet.
Step 2(a): Ensure the item is unused, unwashed and has all original tags intact including the MRP tag.
Step 2(b): If the MRP tag is not attached to the item then you may find it as a sticker on the transparent polythene cover in which your item was wrapped.
Step 3: Place request for return/exchange via Returns page.

If return pickup service is provided to your location by our courier partners, we will arrange the return pickup from your location. Where our courier partners do not service return pickup, we request you to manually ship the original product for return/exchange using India Post after approval from our customer support representative and we shall reimburse the shipping amount up to ₹100/- per order. If reverse pickup is not attempted within 7 days, please contact our support for further help.

Please note that Shipping Charges are non-refundable under return/exchange procedures. However, we shall not charge reverse shipping charges nor shipping charges for dispatch of the exchanged product.

Refund Policy

We will process the refund once we receive the returned product in its original/ intact condition. In case we are unable to replace the damaged/defective/wrong product, refunds would be made subject to below conditions:

In case of single quantity in one order- we will refund the entire order amount.
In case of an order with multiple products, if return for a single product is requested, we will refund only the value of the product (selling price).
In case of an order with multiple products, if return for the entire order is requested, we will refund the entire order amount.
Any discount/offer applied to the original order will be recalculated based on the total value of the products that remain in the order. If the revised order value no longer qualifies for the offer (e.g., free delivery), the additional cost shall be deducted from the refund amount.

Typically, all refunds are processed in about 15 days, and if it’s NOT processed in this period please email us at info@linkomoon.com, or drop us a message on WhatsApp with your name, phone number and order number.

For Prepaid Orders:

Refund will be credited automatically to the original payment method once the return is received and approved. Please note that we shall not be responsible for any delays in credit to the cardholder's credit card/ debit card account as that is managed by the cardholder's issuing bank. In case of any delay, it shall be up to the customer to take it up with their respective credit card/ debit card bank.

For Cash-on-Delivery (COD) Orders:

Refunds are created as store credit. Such store credits issued can be redeemed for purchases made through this website. You will have an option to apply the available store credits towards the total order value at Checkout.

Non-Delivery of Order

If the order is not delivered due to no fault of yours, full refund will be done automatically, including shipping charges.

For Cash-on-Delivery (COD) orders, a nominal upfront payment may be required. If you refuse to accept the order at the time of delivery, the nominal upfront payment shall not be refunded.

Order Cancellation/Modification Policy

Cancellation is possible only before the order is fulfilled. An order is fulfilled when your products are carefully packed and is ready for shipping.

You can request for edits in the product, contact number, email address, and delivery address, only before the order is fulfilled. For any queries or requests, you will be requested to share the Order ID and Contact Number/Email ID used at the time of placing the order. In the event that a cancellation is possible, no cancellation charges shall be charged from you.

Once the cancellation is successful, a full refund inclusive of shipping charges shall be initiated. In case of order modifications by you, refund will not be initiated, but a new order will be created with the order details. Any difference in the value of products will either be collected from you or refunded based on the value of the new product.

While we make every effort to accommodate requests, we do not guarantee the Cancellation/editing of orders once it is placed.

Support Hours & Response Time

Our office operates from 9:00 AM to 6:00 PM, from Monday to Saturday.

Outside of these hours, general queries can be resolved via our online chatbot, WalkBuddy. If your query is not resolved by our bot, please contact us by WhatsApp or by mail (info@linkomoon.com), the earliest available customer care representative will reach out to you.

For urgent help, use WalkBuddy or WhatsApp chat support. We'll respond within the same day during all working days.

We strive to offer a fair and quick return/exchange to ensure customer satisfaction. However, we reserve the right to suspend/block accounts that are found to be abusing our return/exchange/cancellation process.

We appreciate your patience and understanding in resolving your queries smoothly.